Welcome to Kalki Handicraft! By accessing and using our website (https://kalkihandicraft.in/), you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. General Information

  • This website is operated by Kalki Handicraft. Throughout the site, the terms “we,” “us,” and “our” refer to Kalki Handicraft.
  • By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.
  • We reserve the right to modify, update, or change these terms at any time without prior notice.

2. Eligibility

  • You must be at least 18 years old or accessing the website under the supervision of a parent or guardian.
  • By using our website, you confirm that all the information you provide is accurate and complete.

3. Products & Orders

3.1 Product Descriptions

  • We make every effort to ensure that product images and descriptions are accurate. However, as our products are handcrafted, slight variations in color, size, or design may occur.
  • Such variations are not considered defects and will not be eligible for refunds or returns unless they significantly differ from the product description.

3.2 Order Acceptance

  • We reserve the right to accept or decline your order at our discretion.
  • Your order is only confirmed once you receive an order confirmation email.
  • If we cancel an order for any reason (e.g., stock unavailability, payment issues, fraud detection), we will notify you and issue a full refund.

3.3 Pricing & Payments

  • All prices are listed in [INR/USD] and are subject to change without prior notice.
  • We accept payments through secure third-party payment gateways (e.g., Razorpay, PayPal, etc.).
  • We are not responsible for any additional transaction fees charged by your bank or payment provider.

4. Shipping & Delivery

  • Orders are processed within 1-3 business days and shipped via our trusted delivery partners.
  • Delivery times may vary depending on your location (see our Shipping Policy for more details).
  • Once shipped, we are not responsible for delays caused by courier services or unforeseen circumstances such as natural disasters.
  • If the package is undelivered due to an incorrect address provided by the customer, additional shipping fees may apply for re-shipment.

5. Returns, Refunds & Cancellations

  • We accept returns and exchanges only for damaged, defective, or incorrect products. Please refer to our Return & Refund Policy for full details.
  • Orders can be canceled within 12 hours of placing the order. Once shipped, cancellation is not possible.
  • Refunds are processed within 5-7 business days after approval.

6. Intellectual Property Rights

  • All content on this website, including images, designs, text, logos, graphics, and product descriptions, is the exclusive property of Kalki Handicraft.
  • You may not copy, reproduce, distribute, or use our content for any commercial purpose without our prior written consent.

7. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Use the website for fraudulent or illegal activities.
  • Attempt to hack, disrupt, or interfere with our website’s functionality.
  • Post, transmit, or distribute harmful content, including spam, malware, or offensive material.

We reserve the right to block or terminate access to users who violate these terms.

8. Privacy & Data Protection

  • We value your privacy and ensure that your personal information is protected.
  • By using our website, you agree to our Privacy Policy, which explains how we collect, use, and store your data.

9. Third-Party Links & Services

  • Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or have control over third-party content.
  • We are not responsible for any purchases, losses, or damages incurred due to third-party websites.

10. Limitation of Liability

  • Kalki Handicraft shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
    • The use or inability to use our website.
    • Delays in product delivery.
    • Unauthorized access or security breaches.
  • In no case shall our liability exceed the total amount paid by the customer for the purchased product.

11. Indemnification

By using our website, you agree to indemnify, defend, and hold harmless Kalki Handicraft from any claims, damages, or legal disputes arising from:

  • Your use of the website.
  • Violation of these Terms & Conditions.
  • Misuse of our products.

12. Governing Law & Dispute Resolution

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes arising from the use of our website shall be resolved through negotiation first, and if unresolved, through legal proceedings in the courts of [Your Jurisdiction, e.g., Rajasthan, India].

13. Changes to Terms & Conditions

  • Kalki Handicraft reserves the right to update or modify these Terms & Conditions at any time.
  • The latest version will always be available on this page. Your continued use of the website after any changes constitutes acceptance of the revised terms.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

📧 Email: Kalkihandicraftswebsite@gmail.com
📞 Phone/WhatsApp: +91 088076 92213
📍 Address: no 3 balasubbraya chetty lane cross, Kasi Chetty Street, near goodluck plastic, Sowcarpet, George Town, Chennai, Tamil Nadu 600001