Shipping Policy

At Kalki Handicraft, we are committed to delivering high-quality handcrafted products to your doorstep in a safe and timely manner. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Order Confirmation & Processing:
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom-made or personalized products may require additional processing time, which will be communicated to you at the time of purchase.
Business Days:
- Our processing time does not include weekends or public holidays.
You will receive an order confirmation email/SMS once your order is successfully placed.

2. Shipping Time & Delivery Estimates

We deliver across India and offer international shipping to select countries.

2.1 Domestic Shipping (Within India)

Estimated delivery time: 5-7 business days from the date of dispatch.
Some remote locations may require additional time for delivery.
We partner with reliable courier services such as Blue Dart, Delhivery, DTDC, and India Post to ensure safe and timely delivery.

2.2 International Shipping

Estimated delivery time: 10-15 business days, depending on the destination country.
International orders may be subject to customs clearance, which may cause delays beyond our control.

3. Shipping Charges

Free shipping is available for orders above ₹[XX] within India.
Shipping charges for orders below ₹[XX] and international shipments will be calculated at checkout.
Any customs duties or import taxes for international shipments are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive an email/SMS notification with a tracking link.
You can track your shipment using the provided tracking ID on the courier service’s website.
If you do not receive a tracking update within 48 hours of dispatch, please contact us at [your email].

5. Shipping Restrictions

We do not ship to P.O. Boxes or military addresses (APO/FPO).
If delivery is unsuccessful due to an incorrect address provided by the customer, additional shipping charges may apply for re-shipment.
We are not responsible for delays caused by factors beyond our control, such as natural disasters, strikes, or courier service disruptions.

6. Lost or Delayed Shipments

If your order is significantly delayed beyond the estimated delivery time, please contact us, and we will assist you in tracking the shipment.
If a package is lost in transit, we will either resend the product (if available) or issue a full refund.
We are not responsible for stolen or lost packages once marked as “Delivered” by the courier service.

7. Damaged or Missing Items

If you receive a damaged product or your order is incomplete, please notify us within 48 hours of delivery with photos of the package and product.
We will arrange for a replacement or refund as per our Return & Refund Policy.

8. Change of Shipping Address

If you need to change your shipping address, please inform us within 12 hours of placing the order.
Once the order has been dispatched, we cannot change the delivery address.